TrestleTree Privacy Policy and Disclaimer Statements
TrestleTree, LLC supplies all information posted on our website and mobile application (collectively “Digital Platforms”). While we try to maintain only current and accurate information, we disclaim any implied warranty or representation about its accuracy or completeness, or appropriateness for a particular purpose. As the recipient of this information, you assume full responsibility for using the information on the Digital Platforms, and you understand and agree that TrestleTree is neither responsible nor liable for any claim, loss or damage resulting from its use.
The mention of specific products or services at this site does not constitute or imply a recommendation or endorsement by TrestleTree unless it is explicitly stated. The views and opinions of authors do not necessarily state or reflect those of TrestleTree. The Digital Platforms may provide specific health information, none of which is intended to be specific to your medical condition. Nothing contained, expressly or implied, on the Digital Platforms is intended or shall be construed as medical or other professional advice by TrestleTree.
For specific medical advice, diagnosis and treatment, contact your personal physician.
If you are a TrestleTree participant and require an immediate response to non-medical questions or problems, please call Customer Service at 866-523-8185 or 479-582-0777.
The Digital Platforms may contain links to other websites for your convenience. However, TrestleTree disclaims any responsibility for the content, information or the privacy and security policies contained on those other websites, and does not exert any editorial or other control over those sites.
Linked sites where personal health information is collected may have privacy and security policies covered under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). These sites are not owned or controlled by TrestleTree, and TrestleTree cannot be responsible for the privacy practices used by other website owners or for the content or accuracy of these other websites.
In the normal course of visiting the TrestleTree Digital Platforms, viewing pages or downloading information, we will gather and store certain information about your visit automatically. We use this information to help us make the Digital Platforms more useful to visitors – to learn about the number of visitors to our Digital Platforms and the types of technology our visitors use. Unless it is specifically stated otherwise, no additional information will be collected about you.
This information does not identify you personally. We can automatically collect and store the following types of information about your visit:
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Your computer or mobile device Internet Protocol (IP) address. (a unique number that is assigned to your computer whenever you access the Internet)
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The domain from which you access the Internet (for example, aol.com)
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The Internet address of the Digital Platforms, if any, from which you came to our site
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The date and time you accessed the Digital Platforms and how long you spent on the Digital Platforms
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The name and version of your computer or mobile device operating system and browser (for example, Windows 11)
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The pages you visit
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Some pages on the Digital Platforms employ browser session “cookies”. A cookie is a small piece of data that a website transfers to your computer’s hard disk to allow the server to distinguish your session from that of others while you are connected. Requests to send cookies are not designed to collect information about you, but only about your “browser session”. These cookies make it easier for you to use the dynamic features of our Digital Platforms. The cookies and the information about your session are automatically destroyed shortly after you close your session. The information is not permanently stored on your computer or mobile device. We do not collect personal information about you except as described above.
TrestleTree is committed to ensuring the privacy and confidentiality of our participants’ Protected Health Information (PHI). We collect and disclose such information only according to our strict confidentiality policies and federal and state laws designed to maintain privacy. This commitment to privacy applies whether you are accessing our services as a direct consumer paying for the services yourself, or as a participant through your employer or health plan.
If you are accessing TrestleTree’s services through your employer or health plan, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule also applies. The HIPAA Privacy Rule requires your plan sponsor to provide its members with a Notice of Privacy Practices. The notice explains how information about the plan’s members is used and under what conditions the plan and TrestleTree are permitted or required to share that information with others.
In regard to our interactive Digital Platforms services, TrestleTree treats all data that we receive as confidential. We will not disclose to third parties any identifying data, including name, mailing address, email address and phone number, unless you authorize such disclosure or such disclosure is required by law. To ensure privacy of your data, never share your login credentials or one-time passwords you receive from us with anyone. Be sure to consider the content of any questions, the location of your email account and/or mobile device and who, besides yourself, may have access to it.
Security is a priority at TrestleTree. Appropriate measures are used to protect the confidentiality, integrity and availability of information about anyone who may want to use our Digital Platforms.
Only authorized users are allowed to access Protected Health Information (PHI). TrestleTree Digital Platforms are designed with layered security controls, including encryption, access restrictions, and continuous monitoring, to protect against unauthorized access to, and maintain the confidentiality and integrity of, your information.
Email sent over the Internet may not be secure and should not be used to communicate confidential and/or health information directly to TrestleTree. Please be aware that TrestleTree cannot guarantee the confidentiality or security of any information you send to us over the Internet when using email. TrestleTree shall not be liable for any breach of confidentiality resulting from such use of email via the Internet.
Text messages sent over cellular networks or via other applications, platforms, or services may not be secure and should not be used to communicate confidential and/or health information directly to TrestleTree. Please be aware that TrestleTree cannot guarantee the confidentiality or security of any information you send to us over cellular networks or via other applications, platforms, or services when using text messages. TrestleTree shall not be liable for any breach of confidentiality resulting from such use of text messages.
Medical questions or concerns about your care or treatment should be directed to appropriate health care professionals. TrestleTree will not respond to requests for personal medical advice made through our Digital Platforms. If you require an immediate response to non-medical questions or problems, please call Customer Service at 866-523-8185 or 479-582-0777.
Communications sent through our Digital Platforms should not be used for confidential personal medical issues, but for general topics or program questions. Comments and questions submitted by email or text message will be shared with our Customer Service Manager and/or those employees most capable of addressing your questions and concerns. Please be aware that your email and/or text message may not be encrypted and may be accessed and viewed by other Internet users without your knowledge while in transit to us. See Email Security and Text Message Security above.
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